Terms of use

Each deal is offered and prepared by the restaurant that lists it, and the restaurant is responsible for the food. We run the platform and take payment for your order on the restaurant’s behalf.

• Give us accurate details and keep your password to yourself. You’re responsible for orders placed with your account.
• You need to verify your email address before you can order.
• You must be 18 or older, or have a parent or guardian’s permission.

• Deals are surplus food, so what you get can vary from the description or photos — it’s whatever the restaurant has left that day.
• Allergies and dietary needs:dietary tags are set by the restaurant. If you have an allergy or intolerance, check with the restaurant before you order or collect. We can’t guarantee any food is free of an allergen.
• Follow any storage or reheating guidance the restaurant gives, and eat the food promptly.

• Prices are in Australian dollars and include GST where it applies.
• When you start an order we hold it for a short time while you pay. You can change the quantity or cancel it until you’ve paid.
• You pay by card through Stripe. Your order is confirmed once payment goes through, and you’ll get a 6-digit pickup code by email and on your Orders page.

• Collect your order from the restaurant during the pickup window shown on the deal, and give the staff your pickup code.
• If you don’t collect your order during the pickup window, the restaurant doesn’t have to keep it, and we won’t refund it unless the law requires us to.

Once paid, an order can’t be cancelled by you. If the restaurant can’t provide your order, or the food is unsafe or not of acceptable quality, email [email protected]with your order details and we’ll arrange a refund to your card. You also have the rights the Australian Consumer Law gives you.

Reviews must be honest and about your own order. We may remove reviews that are offensive, misleading or unrelated to the order.

• You can list deals once we’ve approved your restaurant. We check your ABN, food safety certificate and ID, and we can decline an application.
• You’re responsible for the food you sell: it must be safe and suitable, and prepared, stored and labelled in line with the Food Act 1984 (Vic), the Food Standards Code and your council registration. Describe your deals accurately, including their dietary tags, and answer customers’ allergen questions.
• Have each order ready for its pickup window. When the customer collects, enter their pickup code on your dashboard.
• We collect payment from customers on your behalf and pay what you’re owed into your nominated bank account, less our commission. Our commission is the rate agreed with you when you join, and we show it on each payout. We email you each time we make a payout.
• If a customer is refunded because an order wasn’t provided or wasn’t acceptable, we may deduct that amount from what we pay you.
• We can pause or remove deals, or suspend a restaurant, if these terms are broken or customers are put at risk.

Don’t misuse the site: no fake accounts or orders, no attempts to get around payment or pickup codes, and no interfering with the site’s security. We can suspend accounts that do.

To the extent the law allows, we aren’t liable for indirect or consequential loss, and our liability for an order is limited to resupplying it or refunding what you paid for it. This doesn’t limit your rights under the Australian Consumer Law.

We may update these terms; the date at the top shows when they last changed, and we’ll email you about significant changes. These terms are governed by the laws of Victoria, Australia. Questions: [email protected].